Computador portátil entra en suspensión automáticamente

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malu2704
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Registrado: 21 Oct 2020, 03:37

Computador portátil entra en suspensión automáticamente

Mensaje por malu2704 » 21 Oct 2020, 06:07

Buenas noches.
Desde hace un día, mi computador portátil entra a suspensión automáticamente cada cinco minutos. Su ayuda por favor. Es mi herramienta de trabajo:

Logfile of HiJackThis Fork by Alex Dragokas v.2.9.0.26

Platform: x64 Windows 10 (Pro), 10.0.19041.572 (ReleaseId: 2004), Service Pack: 0
Time: 20.10.2020 - 21:17 (UTC-05:00)
Language: OS: Spanish (0xC0A). Display: Spanish (0xC0A). Non-Unicode: Spanish (0xC0A)
Elevated: Yes
Ran by: DELL (group: Administrator) on DESKTOP-9AIOM4T, FirstRun: yes

Chrome: 86.0.4240.75
Edge: 11.0.19041.546
Internet Explorer: 11.0.19041.1
Default: "C:\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe" -- "%1" (AVG Secure Browser)

Boot mode: Normal

Running processes:
Number | Path
1 C:\Program Files (x86)\AVG\Browser\Update\1.8.1066.0\AVGBrowserCrashHandler.exe
1 C:\Program Files (x86)\AVG\Browser\Update\1.8.1066.0\AVGBrowserCrashHandler64.exe
1 C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe
2 C:\Program Files (x86)\AnyDesk\AnyDesk.exe
1 C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
1 C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe
1 C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
1 C:\Program Files (x86)\Common Files\Zoom\Support\CptService.exe
1 C:\Program Files (x86)\Dell\UpdateService\ServiceShell.exe
11 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
1 C:\Program Files (x86)\Google\Update\1.3.36.32\GoogleCrashHandler.exe
1 C:\Program Files (x86)\Google\Update\1.3.36.32\GoogleCrashHandler64.exe
2 C:\Program Files (x86)\Webex\Webex\Applications\ptMeetingsHost.exe
1 C:\Program Files (x86)\Webex\Webex\Applications\ptOIEx64.exe
1 C:\Program Files (x86)\Webex\Webex\Applications\ptSrv.exe
1 C:\Program Files (x86)\Webex\Webex\Applications\ptoneclk.exe
1 C:\Program Files (x86)\Webex\Webex\Applications\webexmta.exe
1 C:\Program Files\AVG\Antivirus\AVGSvc.exe
3 C:\Program Files\AVG\Antivirus\AVGUI.exe
1 C:\Program Files\AVG\Antivirus\aswEngSrv.exe
1 C:\Program Files\AVG\Antivirus\aswidsagent.exe
1 C:\Program Files\AVG\Antivirus\avgToolsSvc.exe
1 C:\Program Files\AVG\Antivirus\wsc_proxy.exe
1 C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe
1 C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
1 C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
1 C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
1 C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.7193.611\DSAPI.exe
1 C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
1 C:\Program Files\Fortinet\FortiClient\FCDBLog.exe
1 C:\Program Files\Fortinet\FortiClient\FortiSSLVPNdaemon.exe
1 C:\Program Files\Fortinet\FortiClient\FortiSettings.exe
1 C:\Program Files\Fortinet\FortiClient\FortiTray.exe
1 C:\Program Files\Fortinet\FortiClient\scheduler.exe
4 C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
1 C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
1 C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
1 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
1 C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
1 C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
1 C:\Program Files\WIDCOMM\Bluetooth Software\BTStackServer.exe
1 C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
1 C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
1 C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe
2 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20092.123.0_x64__8wekyb3d8bbwe\YourPhone.exe
1 C:\Users\DELL\AppData\Local\Microsoft\OneDrive\OneDrive.exe
1 C:\Users\DELL\AppData\Local\WebEx\WebEx\Meetings\atmgr.exe
1 C:\Users\DELL\AppData\Local\WebEx\ciscowebexstart.exe
1 C:\Users\DELL\Downloads\HiJackThis.exe
1 C:\Windows\SysWOW64\rundll32.exe
1 C:\Windows\System32\ApplicationFrameHost.exe
1 C:\Windows\System32\BtwRSupportService.exe
1 C:\Windows\System32\MoUsoCoreWorker.exe
4 C:\Windows\System32\RuntimeBroker.exe
1 C:\Windows\System32\SearchFilterHost.exe
1 C:\Windows\System32\SearchIndexer.exe
2 C:\Windows\System32\SearchProtocolHost.exe
1 C:\Windows\System32\SecurityHealthService.exe
1 C:\Windows\System32\SecurityHealthSystray.exe
1 C:\Windows\System32\SgrmBroker.exe
1 C:\Windows\System32\SppExtComObj.Exe
1 C:\Windows\System32\audiodg.exe
1 C:\Windows\System32\conhost.exe
2 C:\Windows\System32\csrss.exe
1 C:\Windows\System32\ctfmon.exe
2 C:\Windows\System32\dasHost.exe
2 C:\Windows\System32\dllhost.exe
1 C:\Windows\System32\dwm.exe
2 C:\Windows\System32\fontdrvhost.exe
1 C:\Windows\System32\igfxCUIService.exe
1 C:\Windows\System32\igfxEM.exe
1 C:\Windows\System32\igfxHK.exe
1 C:\Windows\System32\igfxTray.exe
1 C:\Windows\System32\lsass.exe
1 C:\Windows\System32\notepad.exe
1 C:\Windows\System32\oobe\UserOOBEBroker.exe
1 C:\Windows\System32\services.exe
1 C:\Windows\System32\sihost.exe
1 C:\Windows\System32\smartscreen.exe
1 C:\Windows\System32\smss.exe
1 C:\Windows\System32\spoolsv.exe
1 C:\Windows\System32\sppsvc.exe
80 C:\Windows\System32\svchost.exe
1 C:\Windows\System32\taskhostw.exe
2 C:\Windows\System32\wbem\WmiPrvSE.exe
1 C:\Windows\System32\wbem\unsecapp.exe
1 C:\Windows\System32\wininit.exe
1 C:\Windows\System32\winlogon.exe
1 C:\Windows\System32\wlanext.exe
1 C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe
1 C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
1 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
1 C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe
1 C:\Windows\explorer.exe

O2 - HKLM\..\BHO: Adobe Acrobat Create PDF Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\x64\AcroIEFavStub.dll
O2 - HKLM\..\BHO: IEToEdge BHO - {1FD49718-1D00-4B19-AF5F-070AF6D5D54C} - C:\Program Files (x86)\Microsoft\Edge\Application\86.0.622.43\BHO\ie_to_edge_bho_64.dll
O2 - HKLM\..\BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\x64\AcroIEFavStub.dll
O2-32 - HKLM\..\BHO: Adobe Acrobat Create PDF Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll
O2-32 - HKLM\..\BHO: IEToEdge BHO - {1FD49718-1D00-4B19-AF5F-070AF6D5D54C} - C:\Program Files (x86)\Microsoft\Edge\Application\86.0.622.43\BHO\ie_to_edge_bho.dll
O2-32 - HKLM\..\BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll
O3 - HKLM\..\Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\x64\AcroIEFavStub.dll
O3-32 - HKLM\..\Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\DC\AcroIEFavStub.dll
O4 - Global User Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\AnyDesk.lnk -> C:\Program Files (x86)\AnyDesk\AnyDesk.exe --control
O4 - Global User Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Bluetooth.lnk -> C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
O4 - HKCU\..\Run: [Adobe Acrobat Synchronizer] = C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
O4 - HKCU\..\Run: [CiscoMeetingDaemon] = C:\Users\DELL\AppData\Local\WebEx\ciscowebexstart.exe /daemon /from=autorun
O4 - HKCU\..\Run: [OneDrive] = C:\Users\DELL\AppData\Local\Microsoft\OneDrive\OneDrive.exe /background (Microsoft)
O4 - HKCU\..\Run: [PTOneClick] = C:\Program Files (x86)\Webex\Webex\Applications\ptoneclk.exe /AutoRunning="1"
O4 - HKLM\..\Run: [AVGUI.exe] = C:\Program Files\AVG\Antivirus\AvLaunch.exe /gui
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe
O4 - HKLM\..\Run: [AdobeGCInvoker-1.0] = C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe
O4 - HKLM\..\Run: [RTHDVCPL] = C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
O4 - HKLM\..\Run: [RtHDVBg] = C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /MAXX5REC
O4 - HKLM\..\Run: [WavesSvc] = C:\Program Files\Waves\MaxxAudio\WavesSvc64.exe
O4-32 - HKLM\..\Run: [Acrobat Assistant 8.0] = C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrotray.exe
O16-32 - DPF: HKLM\..\{E06E2E99-0AA1-11D4-ABA6-0060082AA75C}\DownloadInformation: GpcContainer Class [CODEBASE] =
O17 - DHCP DNS 1: 191.100.0.4
O17 - DHCP DNS 2: 200.55.224.66
O21 - HKLM\..\ShellIconOverlayIdentifiers\00avg: (no name) - {472083B0-C522-11CF-8763-00608CC02F24} - (no file)
O22 - Task: (disabled) (update) \Microsoft\Windows\UpdateOrchestrator\Reboot_AC - C:\Windows\system32\MusNotification.exe /RunOnAC RebootDialog (Microsoft)
O22 - Task: (disabled) (update) \Microsoft\Windows\UpdateOrchestrator\Reboot_Battery - C:\Windows\system32\MusNotification.exe /RunOnBattery RebootDialog (Microsoft)
O22 - Task: (disabled) \Microsoft\Windows\Management\Provisioning\Retry - C:\Windows\system32\ProvTool.exe /turn 5 /source ProvRetryTask (Microsoft)
O22 - Task: (disabled) \Microsoft\Windows\Management\Provisioning\RunOnReboot - C:\Windows\system32\ProvTool.exe /turn 5 /source ContinueSessionTask (Microsoft)
O22 - Task: (disabled) \Microsoft\Windows\UpdateOrchestrator\Schedule Maintenance Work - C:\Windows\system32\usoclient.exe StartMaintenanceWork (Microsoft)
O22 - Task: (disabled) \Microsoft\Windows\UpdateOrchestrator\Schedule Wake To Work - C:\Windows\system32\usoclient.exe StartWork (Microsoft)
O22 - Task: (telemetry) \Microsoft\Office\OfficeTelemetryAgentFallBack2016 - C:\Program Files\Microsoft Office\root\Office16\msoia.exe scan upload mininterval:2880 (Microsoft)
O22 - Task: (telemetry) \Microsoft\Office\OfficeTelemetryAgentLogOn2016 - C:\Program Files\Microsoft Office\root\Office16\msoia.exe scan upload (Microsoft)
O22 - Task: (telemetry) \Microsoft\Windows\Application Experience\PcaPatchDbTask - C:\Windows\system32\rundll32.exe C:\Windows\system32\PcaSvc.dll,PcaPatchSdbTask (Microsoft)
O22 - Task: (update) \Microsoft\Windows\UpdateOrchestrator\USO_UxBroker - C:\Windows\system32\MusNotification.exe (Microsoft)
O22 - Task: AVG Secure Browser Heartbeat Task (Hourly) - C:\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe --type=heartbeat --hourly
O22 - Task: AVG Secure Browser Heartbeat Task (Logon) - C:\Program Files (x86)\AVG\Browser\Application\AVGBrowser.exe --type=heartbeat --logon
O22 - Task: AVGUpdateTaskMachineCore - C:\Program Files (x86)\AVG\Browser\Update\AVGBrowserUpdate.exe /c
O22 - Task: AVGUpdateTaskMachineUA - C:\Program Files (x86)\AVG\Browser\Update\AVGBrowserUpdate.exe /ua /installsource scheduler
O22 - Task: Adobe Acrobat Update Task - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
O22 - Task: AdobeGCInvoker-1.0 - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGCInvokerUtility.exe -mode=scheduled
O22 - Task: Antivirus Emergency Update - C:\Program Files\AVG\Antivirus\AvEmUpdate.exe
O22 - Task: Dell SupportAssistAgent AutoUpdate - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistInstaller.exe AutoUpdate
O22 - Task: Driver Booster Scheduler - C:\Program Files (x86)\Driver Booster\Scheduler.exe /scheduler (file missing)
O22 - Task: Driver Booster SkipUAC (DELL) - C:\Program Files (x86)\Driver Booster\DriverBooster.exe /skipuac (file missing)
O22 - Task: GoogleUpdateTaskMachineCore - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
O22 - Task: GoogleUpdateTaskMachineUA - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
O22 - Task: RtHDVBg_PushButton - C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /IM
O22 - Task: \AVG\Overseer - C:\Program Files\Common Files\AVG\Overseer\overseer.exe /from_scheduler:1
O23 - Service R2: AVG Antivirus - C:\Program Files\AVG\Antivirus\AVGSvc.exe /runassvc
O23 - Service R2: AVG Tools - C:\Program Files\AVG\Antivirus\avgToolsSvc.exe /runassvc
O23 - Service R2: Adobe Acrobat Update Service - (AdobeARMservice) - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service R2: Adobe Genuine Monitor Service - (AGMService) - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGMService.exe
O23 - Service R2: Adobe Genuine Software Integrity Service - (AGSService) - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service R2: AnyDesk Service - (AnyDesk) - C:\Program Files (x86)\AnyDesk\AnyDesk.exe --service
O23 - Service R2: AvgWscReporter - C:\Program Files\AVG\Antivirus\wsc_proxy.exe /runassvc /rpcserver
O23 - Service R2: Bluetooth Driver Management Service - (BcmBtRSupport) - C:\Windows\system32\BtwRSupportService.exe
O23 - Service R2: Bluetooth Service - (btwdins) - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service R2: Dell Client Management Service - (DellClientManagementService) - C:\Program Files (x86)\Dell\UpdateService\ServiceShell.exe
O23 - Service R2: Dell Data Vault Collector - (DDVDataCollector) - C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
O23 - Service R2: Dell Data Vault Processor - (DDVRulesProcessor) - C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
O23 - Service R2: Dell Data Vault Service API - (DDVCollectorSvcApi) - C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
O23 - Service R2: Dell Hardware Support - C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.7193.611\DSAPI.exe
O23 - Service R2: Dell SupportAssist - (SupportAssistAgent) - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service R2: FortiClient VPN Service Scheduler - (FA_Scheduler) - C:\Program Files\Fortinet\FortiClient\scheduler.exe
O23 - Service R2: Intel(R) HD Graphics Control Panel Service - (igfxCUIService2.0.0.0) - C:\Windows\system32\igfxCUIService.exe
O23 - Service R2: Realtek Audio Service - (RtkAudioService) - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service R2: SynTPEnh Caller Service - (SynTPEnhService) - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service R2: Zoom Sharing Service - (ZoomCptService) - C:\Program Files (x86)\Common Files\Zoom\Support\CptService.exe -user_path "C:\Users\DELL\AppData\Roaming\Zoom"
O23 - Service R3: avgbIDSAgent - C:\Program Files\AVG\Antivirus\aswidsagent.exe
O23 - Service S2: AVG Browser Update Servicio (avg) - (avg) - C:\Program Files (x86)\AVG\Browser\Update\AVGBrowserUpdate.exe /svc
O23 - Service S2: Google Update Servicio (gupdate) - (gupdate) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /svc
O23 - Service S3: AVG Browser Update Servicio (avgm) - (avgm) - C:\Program Files (x86)\AVG\Browser\Update\AVGBrowserUpdate.exe /medsvc
O23 - Service S3: AVG Secure Browser Elevation Service (AVGSecureBrowserElevationService) - (AVGSecureBrowserElevationService) - C:\Program Files (x86)\AVG\Browser\Application\85.1.6386.123\elevation_service.exe
O23 - Service S3: Cisco WebEx Update Service - (WebexService) - C:\Program Files (x86)\Webex\Webex\Applications\WebExService.exe
O23 - Service S3: Google Chrome Elevation Service - (GoogleChromeElevationService) - C:\Program Files (x86)\Google\Chrome\Application\86.0.4240.75\elevation_service.exe
O23 - Service S3: Google Update Servicio (gupdatem) - (gupdatem) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /medsvc
O23 - Service S3: Intel(R) Content Protection HECI Service - (cphs) - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service S3: Office 64 Source Engine - (ose64) - c:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE


--
End of file - Time spent: 101,3 sec. - 32358 bytes, CRC32: FFFFFFFF. Sign: 洙⇆

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Re: Computador portátil entra en suspensión automáticamente

Mensaje por msc hotline sat » 21 Oct 2020, 08:32

De entrada vemos un Servicio sospechoso: OSE.EXE

Al respecto vea esta información:

https://www.elarchivo.es/proceso/ose.exe.html

Si no es un servicio instalado voluntariamente, elimine su ejecución y tras reiniciar indiquenos si se ha solucionado el problema

saludos

ms, 21-10-2020

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